ctg66 Privacy
Policy

1.1 Information You Provide Directly

When you register an account with ctg66, we collect personal information that you provide voluntarily. This includes your full legal name, date of birth, residential address (including district, city, and postcode within Bangladesh), mobile phone number, and email address. This core registration data is required to create and maintain your ctg66 account and to fulfil our legal obligations under applicable anti-money laundering (AML) regulations.

In addition to registration data, ctg66 may collect identity verification documents you submit as part of the Know Your Customer (KYC) process. These documents may include your National Identity Card (NID), passport, or other government-issued identification. Supporting documents such as proof of address (utility bills, bank statements) and proof of payment method ownership may also be requested.

1.2 Information Collected Automatically

When you access the ctg66 platform — whether via desktop browser or mobile device — certain technical information is collected automatically. This includes your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited within the platform, session duration, and time-zone settings. This technical data is used primarily for security monitoring, fraud prevention, and improving platform performance.

1.3 Financial and Transaction Data

ctg66 records all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, wagers placed, and game outcomes. For deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect the transaction reference numbers and the mobile wallet numbers or card details (last four digits only — full card numbers are never stored by ctg66) associated with those transactions.

1.4 Communications Data

When you contact our support team — whether via email, live chat, or any other communication channel — ctg66 retains a record of that correspondence including the content of messages, timestamps, and any attachments provided. This data is used to resolve your query, improve our support quality, and maintain an audit trail of account-related communications.

1.5 Responsible Gaming Data

Where you interact with ctg66's responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or initiating self-exclusion — the details of those interactions are recorded and stored as part of your account record. This data is treated with the highest level of sensitivity and is used solely to fulfil your responsible gaming requests and to protect your welfare.

The table below summarises the primary categories of personal data ctg66 collects and the lawful basis for processing each category:

2.1 Account Administration and Service Delivery

The primary purpose for which ctg66 processes your personal data is to create, maintain, and administer your player account and to deliver the gaming and betting services you have requested. This includes processing deposits and withdrawals to your bKash, Nagad, or other registered payment method, crediting bonuses and promotional rewards to your account, and providing access to the ctg66 game library and sportsbook.

2.2 Identity Verification and Fraud Prevention

ctg66 uses your identity and financial data to fulfil its obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements. This includes verifying your identity prior to processing withdrawals, monitoring account activity for signs of fraudulent behaviour, and, where required, reporting suspicious activity to relevant authorities. Fraud prevention is a legitimate interest pursued by ctg66 and is essential to maintaining the integrity of the platform for all players.

2.3 Customer Support

Communications data collected through our support channels is used to respond to your queries, investigate and resolve complaints, and improve the overall quality of our customer service. Support interactions may also be reviewed by our quality assurance team for training purposes, with identifying details anonymised wherever possible.

2.4 Responsible Gaming and Player Protection

ctg66 uses gaming behaviour data — including wagering frequency, session duration, and deposit patterns — to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, ctg66 may proactively reach out to the player to offer responsible gaming tools or information. This use of data is carried out in the vital interests of the player and reflects ctg66's genuine commitment to player welfare.

2.5 Platform Improvement and Analytics

Technical and usage data is processed in aggregate and anonymised form to analyse platform performance, identify and resolve technical issues, optimise the user experience, and inform decisions about new features or products. ctg66 does not use individually identifiable data for analytical purposes where aggregate data can serve the same function.

2.6 Marketing Communications

Where you have provided explicit consent to receive marketing communications, ctg66 may send promotional emails or SMS messages to your registered contact details informing you of new games, promotions, or seasonal offers relevant to Bangladeshi players — such as Eid bonuses, BPL cricket specials, or anniversary promotions. You may withdraw your marketing consent at any time by contacting support at [email protected] or by using the unsubscribe mechanism included in every marketing message. Withdrawal of marketing consent does not affect the lawfulness of prior processing.

3.1 Our Principle: No Selling of Personal Data

ctg66 does not sell, rent, license, or otherwise trade your personal data to any third party for commercial purposes. Any sharing of personal data described in this section is conducted solely to deliver our services to you, to meet our legal obligations, or to protect the legitimate interests of ctg66 and its players.

3.2 Payment Processing Partners

To facilitate deposits and withdrawals, ctg66 shares the minimum necessary financial data with certified payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These partners process payment data under their own privacy frameworks and are contractually bound to handle your data securely and in accordance with applicable standards.

3.3 Game Software Providers

ctg66's game library is powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive limited technical data (such as anonymised session identifiers) necessary to deliver game content and record game outcomes. Game providers do not receive your full personal profile or payment details.

3.4 Legal and Regulatory Disclosure

ctg66 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where required to do so by applicable law or in response to a lawful order. ctg66 will, where legally permissible, notify you of any such disclosure.

3.5 Business Transfers

In the event that ctg66 undergoes a merger, acquisition, restructuring, or sale of all or a material part of its assets, your personal data may be transferred to the successor entity as part of that transaction. ctg66 will ensure that any such transfer is subject to appropriate data protection safeguards and will notify affected players via their registered email addresses.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. ctg66 uses cookies exclusively for functional and analytical purposes as described below.

4.2 Types of Cookies Used by ctg66

ctg66 deploys the following categories of cookies on its platform:

• Strictly Necessary Cookies: These cookies are essential for the ctg66 platform to function. They maintain your login session, remember your preferred language setting, and ensure that security features operate correctly. These cookies cannot be disabled without preventing use of the platform.
• Functional Cookies: These cookies remember your in-platform preferences — such as your chosen game category view or responsible gaming reminder settings — so that you do not need to reconfigure them on every visit.
• Analytical Cookies: ctg66 uses anonymised analytical cookies to understand aggregate usage patterns — such as which pages are visited most frequently and where technical errors occur. This data is processed in non-identifiable form and is used solely to improve the platform experience.

4.3 Cookies We Do Not Use

ctg66 does not deploy advertising tracking cookies, retargeting pixels, or social media tracking scripts on its platform. We do not share cookie data with advertising networks, data brokers, or social media platforms.

4.4 Managing Your Cookie Preferences

You may control cookie settings through your browser's built-in privacy controls. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your ctg66 account and using core platform features. Disabling functional or analytical cookies will not affect your ability to access the platform but may result in a degraded user experience.

5.1 Technical Safeguards

ctg66 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, multi-factor authentication requirements for administrative access to player data systems, and regular penetration testing by independent security professionals.

5.2 Access Controls

Access to personal data within ctg66's systems is strictly limited to employees and contractors who require it to perform their designated job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access permissions are reviewed and updated on a quarterly basis.

5.3 Incident Response

In the event of a personal data breach that poses a risk to your rights and freedoms, ctg66 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players via their registered email addresses without undue delay. ctg66 maintains a documented incident response plan that is tested and updated regularly.

5.4 Your Role in Security

While ctg66 implements robust technical safeguards, the security of your account also depends on you keeping your login credentials confidential. You should use a strong, unique password for your ctg66 account, enable any available two-factor authentication features, and never share your password or OTP codes with anyone — including individuals claiming to be ctg66 staff. ctg66 staff will never ask for your password.

6.1 Retention During Active Accounts

ctg66 retains your personal data for as long as your account remains active and for such additional period as is required to fulfil the purposes described in this Privacy Policy. For active accounts, transaction records and account history are retained on a rolling basis to support account management, dispute resolution, and regulatory compliance.

6.2 Retention After Account Closure

Following the closure of your ctg66 account — whether at your request or by ctg66 — we are required by applicable financial regulation and AML obligations to retain certain categories of your personal data for a minimum period of five (5) years from the date of account closure. This retained data includes your identity verification records, transaction history, and account correspondence. After the mandatory retention period expires, this data is securely deleted or anonymised.

6.3 Responsible Gaming Records

Self-exclusion records and responsible gaming interaction logs are retained for the full duration of the exclusion period and for a minimum of five (5) years thereafter. This extended retention is necessary to prevent a self-excluded player from successfully registering a new account during the exclusion period.

6.4 Marketing Data

Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with applicable requirements. If you withdraw marketing consent, your contact details will be suppressed from marketing distribution lists within 72 hours of your request being processed.

As a player on the ctg66 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. ctg66 will respond within 14 days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of the personal data ctg66 holds about you. ctg66 will provide this information in a structured, commonly used, and machine-readable format (typically a secure PDF or CSV export) at no charge for the first request in any 12-month period.

7.2 Right to Rectification

If any personal data ctg66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your ctg66 account settings. For changes that require identity verification — such as updating your registered name or date of birth — please contact our support team directly.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on the basis of legitimate interests. Please note that ctg66 may be unable to fulfil erasure requests in full where retention is required by law — for example, where AML regulations mandate a minimum five-year retention period for transaction records.

7.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on ctg66's legitimate interests, though ctg66 may be entitled to continue processing where it can demonstrate compelling legitimate grounds that override your interests.

7.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a portable format and to request that it be transmitted directly to another service provider where technically feasible.

8.1 How to Contact Us

All privacy-related queries, data access requests, rectification requests, erasure requests, and general questions about this Privacy Policy should be directed to the ctg66 support team. You may contact us by email at [email protected] or via the Live Chat channel available 24/7 within your account dashboard. Please include "Privacy Request" in the subject line of any email to ensure your message is routed to the correct team promptly.

8.2 Complaints

If you believe that ctg66 has handled your personal data in a manner that is inconsistent with this Privacy Policy or with your rights as a data subject, we encourage you to raise a complaint directly with our support team in the first instance. ctg66 takes all privacy complaints seriously and will investigate each complaint thoroughly, providing a written response within 14 days.

If you are not satisfied with ctg66's response to your complaint, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.

8.3 Changes to This Privacy Policy

ctg66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via their registered email address and/or display a prominent notice on the ctg66 platform for a period of not less than 30 days following the update. The date of the most recent revision is displayed at the top of this page. Continued use of the ctg66 platform following notification of a Privacy Policy update constitutes acceptance of the revised policy.

8.4 Children's Privacy

The ctg66 platform is intended strictly for adults aged 18 years and over. ctg66 does not knowingly collect personal data from individuals under the age of 18. If ctg66 becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be permanently closed. If you believe an underage person has registered on ctg66, please contact us at [email protected] immediately.